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What is Facility Management? Overview, Strategies & Software

Discover the fundamentals of facility management, including effective strategies and top software solutions, in this comprehensive guide. Learn how to achieve seamless operations, reduce costs, and enhance customer satisfaction through expert insights and best practices.

August 11, 2023
7 min read

Effective facility management is essential to industrial and commercial enterprises everywhere. Discover insights and learn about best practices in facility management to help your operation run more seamlessly.

Explore ways your organization can maximize cost savings and experience ongoing satisfaction by implementing sound facilities management processes.

What Is Facility Management?

Facility management is the practice of overseeing the operations, physical assets, and infrastructure of a building or facility. This role encompasses a wide range of activities aimed at ensuring that a facility or building operates efficiently and effectively.

The primary goal of facility management is to maintain a safe, comfortable, and productive environment for staff and occupants.

Here, we dive into best practices in facility management to help your operation run more seamlessly, maximize cost savings, and experience ongoing satisfaction.

Key Elements of Facility Management

Whether it's for a manufacturing plant or a commercial real estate venture, a quality facilities management plan incorporates many moving parts. Maintaining a building — and often the accompanying property — requires planning, effort, and coordination. Facilities managers and their staff typically oversee responsibilities such as:

Vendor and Supply Management

These duties encompass the oversight of relationships with external custodial services, contractors, suppliers, and other providers who contribute to the maintenance and operation of the facility.

Budgeting and Financial Management

These responsibilities include the planning and budget management for facility-related expenses, including maintenance, renovations, and upgrades.

Emergency Preparedness:

It's often the facility management team's responsibility to help develop and implement emergency planning for various scenarios, including natural disasters, fires, and severe weather events.

Technology Integration

Facilities managers and their teams are often required to become proficient in platforms such as computerized maintenance management systems (CMMS), building automation systems (BAS), and other software that allows businesses to streamline facility management processes.

Environmental Sustainability

Facility management services often work to promote sustainability and reduce an organization's carbon footprint. Services such as waste management, recycling programs, and energy-efficient technologies are an integral part of a smart facility management strategy.

Environmental Sustainability

6 Benefits of Facility Management

Effective facilities management plays a critical role in creating a safe and functional environment for occupants and visitors in all industries. Proper oversight helps maintain efficiency and minimize costs, as well as ensure regulatory compliance and occupant satisfaction.

These are a few of the benefits that good facilities management can provide to organizations:

1. Maintenance & Upkeep

Regular preventive maintenance and inspections help keep facilities in proper shape, providing a pleasant environment to occupants and visitors.

2. Optimizing Space Utilization

Designing and organizing interior spaces maximizes their usability. Good space management enhances conditions such as employee workflow and occupant comfort.

3. Security

Good facilities managers help ensure the security of occupants, investing in such items as access controls and surveillance systems.

4. Occupant Safety

Effective facility management enhances occupant health and safety by implementing emergency response plans and complying with fire safety regulations and meeting industrial safety standards.

5. Employee Health and Wellness

A quality facility manager prioritizes the well-being of occupants. Staff and visitors enjoy the benefits through elements such as natural lighting, ergonomic furniture, and good indoor air quality.

6. Minimize Energy Expenses

Facilities management typically involves effective energy management, which reduces energy consumption costs to the organization and bolsters sustainability efforts.

Which Industries Use Facility Management?

Facility management is a versatile discipline that can benefit a wide range of industries. If an enterprise relies on facilities, equipment, and infrastructure, effective facilities management provides significant advantages.

Here are a few examples of industries that can benefit from a robust facilities management plan:

Commercial Real Estate

Facility management is crucial for retail and office space property owners and managers, ensuring that buildings are well-maintained, sufficiently secure, and provide a comfortable environment for tenants and visitors.

Residential Real Estate

Property management companies and landlords often take advantage of facility management services to maintain rental properties and provide a pleasant living experience for tenants.

Manufacturing

Many manufacturing plants have an in-house facilities management department to ensure that manufacturing processes aren't disrupted due to equipment failures or maintenance issues.

Education

Schools, colleges, and universities incorporate facilities management practices to oversee classroom, common-area, and grounds upkeep to provide an environment conducive to learning for everyone.

IT Facilities

Corporate data centers and other high-tech facilities require precise temperature control and critical infrastructure maintenance to ensure uninterrupted operations.

Hospitality and Tourism

Hotels, resorts, and entertainment facilities benefit from facility management to provide guests with a comfortable and pleasant experience. Proper maintenance of rooms, amenities, and common areas drives customer satisfaction and encourages them to return for future visits.

Banking and Finance

Financial organizations often outsource to a third-party facilities management department, which helps maintain secure and operational banking locations and administrative offices.

Agriculture and Food Processing

Agricultural facilities and food processing plants must ensure the quality and safety of products. They rely on good facilities management for equipment, storage, and processing area upkeep to meet their goals.

Healthcare

Hospitals, clinics, and other organizations devoted to healthcare require thorough facilities management to maintain a sanitary and healthy environment by instituting proper cleaning protocols and seeing to the upkeep of regulation-level internal systems, such as specialized HVAC filtration units.

Healthcare

Facilities management concepts can be applied to a wide variety of industries. While facilities management technology and practices offer uniform advantages to every industry, each receives its own specific benefits from a thorough facility management plan.

A strong facilities maintenance program offers everything from improved operational efficiency and reduced energy costs to regulatory compliance and a productive environment for everyone in any industry that relies on physical facilities.

The Downsides of Inadequate Facility Management

Dismissing the importance of proper facilities management can have a far-reaching impact. From equipment failure to safety issues to higher maintenance costs, there are numerous issues you can avoid by implementing a strong management plan, combined with powerful facilities maintenance software.

These are some common issues organizations with weak facilities maintenance practices may encounter:

1. Equipment Malfunctions

Cutting corners can lead to diminished asset lifecycles and equipment that frequently breaks down.

2. Higher Costs

Insufficient facilities management can lead to deferred asset maintenance, often resulting in higher upkeep and repair costs due to greater equipment wear and tear.

3. Operational Disruptions

System and equipment failures in manufacturing plants due to poor facilities management can increase unplanned downtime and lead to higher production costs.

4. Falling Out of Compliance

Without proper facilities maintenance, a company runs the risk of not complying with industry standards and safety regulations, potentially leading to fines, legal action, and possible disaster-mitigation measures.

Simplification Through Facilities Management Technology

Platforms such as Accruent’s asset management software systems simplify a wide variety of complex and time-consuming tasks to empower managers to focus their efforts on more critical duties.

Utilizing the best facility management software solutions available takes much of the minutia and tedium out of the hands of facility managers and frees them up to take care of more critical business. As a CMMS platform, Maintenance Connection streamlines maintenance operations with powerful analytics, asset tracking, and recordkeeping tools.

Maintainance Connection_diagram

Our top-rated platform provides centralized maintenance management processes, meeting industry standards, and informing data-driven decisions for better facility performance. This approach to facility management can help you minimize downtime, extend equipment lifespan, and boost facility operation.

 

 
 
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Efficient Facilities Management Means Success for Your Business

A powerful facility management software platform offers numerous benefits for simplifying processes and enhancing efficiency. This technology can help organize maintenance tasks, manage assets, and optimize resource allocation — all with the click of a button.

A centralized platform efficiently manages and analyzes data, enabling leadership to make informed decisions regarding the direction to take their operations.

An indispensable tool for modern businesses to manage facility and system maintenance, facilities management software ultimately empowers organizations to enhance occupant satisfaction and achieve sustainable success.

Explore Maintenance Connection to get the most out of your facilities maintenance practices.

Facilities Management FAQs

Who's in charge of facilities management?

Organizations generally employ a facilities manager to oversee facilities management responsibilities. The facilities manager directs maintenance teams and contractors in duties that involve tasks such as building upkeep, renovations, and space management.

Are facilities management and facility management the same thing?

In regards to management and maintenance, the term facility and facilities are used interchangeably. Individual organizations might apply them differently. For example, a facilities manager might be in charge of maintenance across two or more locations, while a facility manager handles the duties of an individual building.

What kinds of organizations don't utilize facilities management?

Usually, a good-sized commercial or industrial enterprise that operates out of a building location employs facility maintenance to some degree. Smaller ventures, such as a corner cafe or a mom-and-pop shop typically rely on contractors or hire a handyman on an as-needed basis.

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August 11, 2023