Bill Gates once said, “The advance of technology is based on making it fit in so that you don't really even notice it, so it's part of everyday life.” And when it comes to our everyday lives, we’re there. Smartphones, Wi-Fi, apps, wearables, and IoT devices have inextricably connected people, tools, and computers – and, for better or worse, fundamentally changed how we navigate all aspects of our lives.
Yet, when it comes to the Industrial world, many “legacy” organizations are woefully behind the eight ball, relying on systems, assets, and best practices put in place well before smartphones, Industry 4.0, IIoT, or the widespread availability of sensor technology.
And they’re falling further and further behind. According to Polaris Market Research, the global Connected Worker market is anticipated to grow from 4.21 billion in 2021 to 24.32 billion in 2029. Additionally, Gen Z and Gen Y workers – 96% of whom own a smartphone – now expect to use that phone to engage and execute in the workplace.
Translation? The world and workforce are demanding that the Industrial workplace gets with the times – and the consequences of ignoring those demands are getting increasingly starker.
Here’s what a successful “connected workplace” can look like in your organization.
A Look Back: How We Used to Work
To understand where we’re at today, it’s important to take a quick look at where we’ve been.
Revolution
The Industrial Revolution, as we all know, was a complete overhaul of Industry and manufacturing, with metal machines, new physical assets, and electricity automating and scaling once-manual operations – and quite literally changing the industrial world.
Evolution
In subsequent decades, these plants continued to evolve as manufacturers refined processes, improved tools, and began using computers to further connect, automate, and draw insights.
And many legacy organizations are still somewhere on that track, cobbling together tools and best practices as they become available to create patchwork operations. It works – just as it has worked for the past 70 years – but it’s ignoring the digital-first world that we live in today.
On the one hand, it makes sense. After all, everyone working on the plant floor cares primarily about what’s happening on that floor – how the assets are looking, how they’re sounding, how the team is doing, what the reports are saying. And, in many cases, new software and systems wind up being more trouble than they’re worth, providing functionalities that nobody needs and operating systems that just don’t fit into day-to-day routines.
But this mindset is ignoring crucial developments and benefits of the digital-first connected workplace.
Connected Everywhere: How We Work Now
The Bigger Context: Changing Technologies and New Generations
There has been a culmination of technology events that have given rise to the connected workplace, including:
- The PC and the Internet
- Wi-Fi
- Y2K, which was an uneventful but crucial moment of learning
- Sensor technology
- Smartphones
- Industry 4.0 (AI/ML)
- Internet-of-Things (IoT) technology
Then there are the social factors. The pandemic, for one, was an imperfect storm forcing organizations to work remotely and across multiple devices and locations.
What’s more, the workforce has fundamentally changed. Boomers continue to rapidly leave the workforce, taking their skills and tribal knowledge with them. At the same time, Millennials and Gen Z are taking over, bringing their heightened workplace expectations and nuanced relationship with technology with them. Gen Y, or Millennials, is the first generation of digital natives, a group that is:
- Tech-dependent and aware of the transformative power of technology
- Interested in technology contributing to their personal growth
- Highly interested in constant feedback and communication
Gen Z takes this even further. They never knew a world without smartphones and advanced technology. As a result, they’re extremely savvy, discerning, mobile-first, and digital-first. And these generations are quickly taking over as the present and future of manufacturing.
What This Means for Industry
This brings us to the present moment. In 2023 and beyond, smart and future-ready manufacturing will be about having the data you need in the palm of your hand so you can reduce work orders, predict failures, reduce spending, automate, and decrease your energy footprint. This will require:
- Mobility: User-first mobile applications that leverage AI/ML recommendations
- Improved user experience: Teams will want to work on a single pane of glass, with unified user experiences that optimize workflows and maximize efficiency
- Data: The world is now fully data-driven, and cross-portfolio data insights and integrations will become a have-to-have
- AI/ML: AI and machine learning capabilities will power transformative insights and business improvements
And 84% of organizations are already engaged in this digital-first strategy.
The Right Tools Can Help
The good news? This doesn’t have to be a tough mountain to climb. Tools like a fully native, offline CMMS application can empower maintenance teams to execute preventive maintenance, optimize maintenance operations, and utilize their data using one connected, centralized tool - no connectivity concerns, no efficiency losses, and no difficulty locating assets or parts. And that’s just the start.
Learn more about native, offline CMMS options here, or reach out directly to frederic.baudart@accruent.com to get more information about our suite of smart manufacturing solutions.
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