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Desk Hoteling Software: Technology, Features & Benefits

Simplify desk hoteling. Maximize flexibility. Find the hybrid or in-person spaces that your teams need.

May 18, 2022
6 min read

Use a Desk Hoteling System That Works

With its powerful web interface, mobile desk booking app and suite of helpful features, EMS’ meeting room and desk booking system will help your team book appropriate spaces, simplify attendance, lower costs and maximize efficiency over time. It’s desk hoteling software for the 21st century.

 

How Desk Hoteling Software Works

Modern organizations need flexible solutions for managing workspaces—and desk hoteling software makes it easy. With a simple web or mobile interface, employees can view real-time availability, reserve desks in advance, or book on the go. Whether planning for the day, week, or month, users can select workspaces based on location, amenities, or team proximity. The process is seamless, intuitive, and empowers employees to control how and where they work.

Here are three areas of importance that businesses must address:

  1. Creating space in your office
  2. Ensuring data-driven visibility
  3. Most importantly, keeping people at the forefront

In general, successful office hoteling is more than just altering your space to meet employee expectations and allow for collaboration. It is a comprehensive strategy for the modern workplace and must be executed effectively if it is to truly optimize spaces and provide employees with a productive experience.

 

Top EMS Desk Hoteling Solution Benefits

EMS is a comprehensive scheduling platform that offers a full range of features. These include the ability to:

A graphic shows five benefits of desk hoteling solution, including self-serve, finding person, mobile and on-site reservation, integration with existing calendaring tools, and analytics and reporting.

Self-Serve to Find the Best Spaces Anywhere

With a mobile app, web tool and calendar integrations, your employees or students can easily reserve, update and cancel reservations directly from their point of need.

Find the Person You’re Looking For

With email alerts, accurate floor plans, search filters – and a “find person” functionality – users can easily find the colleague their looking for to streamline collaboration.

Enable Mobile and On-Site Reservations

Use EMS’ suite of tools -- including touchscreens, mobile devices and room signs -- to help employees book a room or workspace.

Work With Your Existing Calendaring Tools

Easily sync EMS with Microsoft Outlook and other existing calendaring tools to add users, send meeting invites, look at room details and more.

Use Analytics to Gain Important Insights

Want to improve your space utilization and make sure that your rooms are used efficiently? Capture usage data for the hours that desks are empty, how often bookings are canceled and even the cost of unoccupied spaces. Share this information with the right people using customizable reports.

 

Designed for Hybrid and Onsite Workforces

Today’s workplaces are no longer one-size-fits-all. Desk hoteling software supports both hybrid and in-office teams, offering a centralized system to manage shared workspaces efficiently. For hybrid employees, it ensures a smooth transition between remote and in-office days by enabling easy booking and availability tracking. For onsite teams, it reduces friction by avoiding double bookings and aligning desk reservations with workplace policies and team schedules.

 

What to Look For in a Desk Hoteling Software

The right desk hoteling solution does more than manage reservations—it enhances how your workplace operates. Here are key features users and admins will love:

  • Locate and reserve a desk or office based on user permissions
  • Select from favorites or filter by availability, type and location
  • Book workspaces immediately – or schedule in advance – via web, mobile, calendar and on-the-spot access points
  • View details, photos, floor maps and any resources tied to each space
  • Create frictionless access to meeting spaces to support group collaboration regardless of individual desk location
  • Filter spaces based on capacity, in-room technology and geographic location

What-to-look-for-in-Desk-hoteling-software-1

You should also look for a software that allows for certain features like notifications for missed check-ins, up-to-date utilization reports and safety-related reports like a daily seat occupancy report or an external visitor security report.

The notifications can reduce wasted space by preventing employees from booking spaces “just in case” without actually looking to use them. Similarly, accurate utilization reports can help your business continuously understand how your employees are utilizing space so you can increase occupancy, optimize your space and increase productivity. Finally, safety reports can be a vital part of increasing visibility and ensuring peace of mind in your office space.

 

Accruent Desk Hoteling Software

Accruent EMS software offers a desk hoteling software solution that is well-suited for the unique needs of your employees and your business. This tool can help you effectively implement a desk hoteling solution by allowing you to:

  • Develop different areas of your office around the specific needs of different groups, including some permanent workstations, some daily hoteling spaces, some weekly or monthly spaces and more.
  • Allow teams to reserve desks in “neighborhoods” so they are always close to their teammates.
  • Implement web and mobile workstation booking and set check-in requirements so that free spaces actually get used.
  • Download utilization reports so you know how much of your space is being used over time, which spaces are the most popular and which spaces have been used recently. (This is particularly important for informing cleaning staff where to sanitize to keep employee health and wellness the top priority.)
  • Eliminate the most prevalent meeting and scheduling problems that most businesses deal with.
  • Stay on top of safety and hygiene concerns.

EMS’ kiosks, digital signage and mobile capabilities give your visitors, students and employees the flexibility they need to book their desks easily and intuitively.

Learn More About EMS Room Sign App

Learn More About EMS Kiosk App

Learn More About ‘Direct Spaces’ Mobile App

 

Customer Success Stories

Global Financial Lender

A Fortune 500 global financial lender, headquartered in New York, wanted to replace manual scheduling process. Their system was not only time-consuming but frequently resulted in double-bookings for the same space — wasting hundreds of hours annually. They came to a decision to utilize EMS as desk hoteling solution to manage more than a million reservations per year, with 27,000 registered users. With EMS, the organization reduced meeting scheduling time by 50%.

Read more on how EMS increase the organization’s productivity with a more efficient approach to booking and managing meeting space, services, and resources

Data Integration Company

A global data integration company faced challenges in reducing the amount of administrative time spent on room and desk booking, streamlining reservation workflows, and eliminating ghost meetings. They have implemented EMS Desk Hoteling Software to optimize their workplace strategy, and enhance the employee experience. Here are what the company received:

  • Room-booking capabilities in 21 offices globally across 9 time zones

  • Integrated self-service scheduling via mobile app and web browsers

  • One system of record for scheduling data, on-demand reporting, and analysis

Read more on how EMS improve the company’s desk hoteling capabilities

Desk Booking System FAQ

What is desk booking software?

A desk booking system is software that allows teachers, students, employees and visitors to find and reserve the right spaces for their needs. The right desktop booking system will replace outdated or manual software, helping to increase space utilization, lower costs, maximize efficiency and improve the employee or visitor experience.

What are the benefits of a collaborative office desk booking system?

- With a collaborative and situation-based desk booking solution, your organization can: - Make space for improved office networking and collaboration. - Maximize space utilization visibility and cut real estate costs. - Increase employee productivity by allowing employees to self-select spaces that best suit their needs. - Increase employee wellbeing and, by extension, their productivity and performance. - Lead to higher employee attraction and retention rates. - Increase business resiliency in the face of unexpected events or workplace disruptions.

Who uses EMS online desk booking system?

EMS’ powerful desk booking system can be used in many industries and contexts, including: - Enterprise - Higher education - Corporate - Events planning And more. Once installed and running, your entire organization can use the desk booking system to book spaces, make reservations and manage their schedule and efficiency. Managers and decision-makers can also use the data gleaned from your meeting room booking system to cut costs and optimize your real estate and space utilization. Visitors and partners can use it to communicate effectively with your organization – the list goes on.

Does your desk booking system integrate with Outlook?

Yes. EMS integrates with Microsoft Outlook, Microsoft Exchange and other key calendar and video conferencing tools to allow for a friction-free booking experience across tools and devices. More specifically, EMS works with Microsoft Exchange Web Services (EWS) to provide a powerful Microsoft desk booking system from which users can work. EMS also offers an EMS for Microsoft Outlook add-in.

What features should I prioritize when considering a desk booking system?

The desk booking software that you implement must be robust, well-adopted and easy to use for it to be effective for your business. When evaluating vendors and options, consider factors like: - Ease-of-use: If your users can’t easily book spaces, update reservations or work with their existing apps, they will become frustrated with your tool. Make sure that you find a tool that works well for your particular use case. - Reporting and Analytics: The right tool will provide the reporting and analytics needed to track, understand and optimize your operations. Use this information to improve your space utilization, lower operating costs and reduce wasted resources. - User adoption: No software will be worth the money if it’s ignored or underutilized. Make sure that the software you choose is one that your employees like and that fits in with your existing technological stack.

What’s the purpose of APIs for desk hoteling software?

APIs can help ensure that all your important tools and software can be integrated with your desk hoteling software. With EMS Platform Services, you can create: - Your own hardware integrations with digital signage, sensors, voice-controlled personal assistants, and more. - Custom systems integrations such as lecture capture, HVAC controls, wayfinding software, payment portals, and more. - Integrations with custom access points such as kiosks or simple mobile apps developed in-house by your organization. - Marketable integration solutions for EMS customers.

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May 18, 2022