The Challenge
TECO is tasked with the vital role of providing steam and chilled water services to the Texas Medical Center (TMC), the largest medical center in the world. Despite their critical contributions to the center’s infrastructure, TECO faced significant operational challenges related to their document management system.
The company managed over 20,000 engineering drawings and documents, which were stored in various physical and digital formats across multiple locations. This disjointed storage system made it exceedingly difficult for personnel to locate and utilize necessary information efficiently. Many of these documents were not digitalized, further complicating the ability to streamline operations and maintain accurate, up-to-date records.
Another pressing issue for TECO was the impending retirement of several experienced employees. These individuals possessed invaluable legacy knowledge about the company’s infrastructure and operations. Without a reliable system to capture and transfer this knowledge, there was a risk of losing critical information that was essential for training and operational continuity.
Moreover, the need for quick and reliable access to the latest versions of documents and drawings was paramount. Given the complex nature of the TMC infrastructure, delays in accessing accurate information could lead to operational inefficiencies and potential disruptions in service delivery.
To address these challenges, TECO recognized the necessity of a comprehensive digital engineering document solution that could centralize their document management, drastically reduce search times, and ensure that critical knowledge was retained and easily accessible to all relevant personnel. The goal was to create a single, unified repository for all engineering and facilities information, thereby enhancing efficiency, accuracy, and knowledge transfer within the organization.
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