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The insights gained through vx Field accord us the ability to distribute work order assignments so that our employees can do what they do best. We’ve experienced significant savings in salary and time, and we have greater understanding of what we’re doing, when we’re doing it, and how we’re doing it."
— Daniel Keenan, Head of Human Resources at Mitton Group
An expanding client portfolio and rapidly growing workforce meant that Mitton Group needed to scale up its field service management capabilities. One key challenge the company faced was accommodating a larger client base, a rise in work orders and a 170% increase in staff without losing the insight, knowledge and expertise it was achieving with a lower volume of service agreements. In addition, the company wanted to optimize its asset and facility performance while ensuring maximum cost efficiency.
vx Maintain has allowed us to make better decisions that help us reduce our costs – and reduce the client’s costs before they’ve actually occurred."
Mitton Group implemented Accruent’s vx Field and vx Maintain solutions to streamline and automate its workforce and workflow management needs. The company selected vx Field not only for its ability to seamlessly connect field workers with dispatch and critical customer information, but also because the comprehensive platform includes tools for invoicing and performance, time and parts management. vx Maintain replaced Mitton Group’s manual work order system with an online portal that allows the firm to track jobs from start to finish.
vx Field combined with vx Maintain has put us in a strong position against our competitors because it gives us total clarity from beginning to end. Our relationship with Accruent has opened a number of doors to not only new clients, but also new industries."
By implementing Accruent’s vx Field and vx Maintain, Mitton Group has increased visibility into and control over its field service and workflow processes, enabling the company to make data-based decisions leading to improved efficiency, reduced overall cost-to-service and more satisfied clients. The system allows Mitton to better distribute job assignment tasks, leading to salary and time savings, while an increased understanding into how technicians operate helps Mitton identify and train lower performers to boost worker efficiency. The company can now show proven adherence to client service level agreements. In addition, Mitton Group has been able to shift the balance away from emergency repairs to more standard and preventive plan maintenance.
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