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ServiceChannel: Peace of Mind Through Peak Facility Performance

Discover ServiceChannel's power in facility management—automated efficiency, managed service options, and a robust vendor marketplace all in one top-rated software.

Two co-workers collaborating on a project, utilizing ServiceChannel

ServiceChannel: Peace of Mind Through Peak Facility Performance

Leading brands across industries rely on ServiceChannel to accelerate the performance of every asset, service provider and location.

Reduce Costs and Improve Operation Performance

Reduce Costs and Improve Operation Performance

By identifying issues before they become major problems, you can increase performance and reduce the costs associated with emergency repairs, equipment downtime, and energy use.

Improve customer satisfaction and grow your brand

Improve Customer Satisfaction and Grow Your Brand

Ensure your locations are in top shape and ready to serve guests daily to increase customer satisfaction. Free up your staff to focus on customers rather than repairs.

Scale and Drive Revenue

Scale and Drive Revenue

Data-driven work order management and preventive maintenance allow teams to scale, lower costs, and drive revenue. By identifying issues before they become major problems, you can reduce the costs associated with emergency repairs, equipment downtime, and energy use.

Tap into the worlds largest provider network

Tap into the world's largest provider network

Benefit from ServiceChannel's trusted Provider Marketplace with over 70,000 expert vendors, ensuring your repairs are both high-quality and cost-effective.

Collaborative approach to facilities management

Collaborative Approach to Facilities Management

If you don't have the time to chase down every emergency work order, ServiceChannel’s managed services have you covered. Together, we design a data-driven program for getting peak performance from your assets and providers. Its team helps with your daily operations, so you can focus on serving your customers and evolving your business.

real world power and efficiency, not just good looks

Real World Power and Efficiency, Not Just Good Looks

The ServiceChannel user experience has been streamlined and refined across 200 million work orders and 300,000 active locations. With productivity through automation, customers routinely operate over 400 locations per facilities manager.

Trusted by industry leaders across 75+ countries

Selecting the Right Partner for Facility Management Transformation

Take control of your facilities management and transform your multi-site operations with ServiceChannel

Enterprise data analytics and industry insights

With dashboards, reports, and relevant metrics, ServiceChannel's analytics puts the data you need at your fingertips.

Proactive asset management

Reduce asset downtime and operating costs while increasing your revenue along the way. Make your asset management vision a reality by getting help from your providers while continually validating data quality on location.

Invoice and payment automation

Automate payment workflow, integrating work orders with invoices, and giving a single payment status view for accounts payable, facilities, and providers. Detect whether providers have invoiced for excessive hours or labor rates, so you avoid overpaying.

Industry-specific expertise & integrated solution

Maximise our real estate potential and energy efficiency with our integrated solutions, combing ServiceChannel with other Accruent products. This powerful synergy enhances lease management, compliance and market competitiveness while offering real-time monitoring for energy savings and operational excellence.

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Elevating Luxury Retail: Louis Vuitton's Facilities Management Transformation

“ Our goal was to find a facilities management platform that would remove the burden of resolving all the repair and maintenance issues from our stores and regional managers. This sounds simple but doing it for us was huge.”

— Alan Donohoe
Sr. Manager of Store Planning

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The Right Facilities Management Solution for Your Multi-Site Locations

Stay Ahead with Industry-leading Capabilities

Increased Operational Efficiency for Grocery Operations

Benefit from ServiceChannel's trusted Provider Marketplace with over 70,000 expert vendors, ensuring your repairs are both high-quality and cost-effective.

Maximise Retail Brand Loyalty and Efficiency

Boost brand loyalty with consistent store standards and exceptional maintenance, increasing uptime and clear insights into performance and costs.

Elevate Restaurant Performance

Proactively manage restaurants with a clear view across all locations, maintaining kitchen uptime with preventive maintenance and automated work orders for uninterrupted service.

Look Under the Hood

Learn more about our software, get your questions answered, and find out how it can complement your current technology and processes.

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Integrate seamlessly with your systems

Accruent software allows you to fully optimise the lifecycle of your facilities and assets, offering connected workflows, integrated experiences and data-backed insights

Video Walkthroughs

ServiceChannel Overview

ServiceChannel empowers facilities and store operations teams to provide the best guest and employee experience

ServiceChannel Customers Use Data for Big Savings

Whether it is warranty repairs, repair versus replace decisions, or general operations, data is the key to lowering facilities costs and improving outcomes.

ServiceChannel Demo - Work Order Management

Watch how to optimise work order management with ServiceChannel

ServiceChannel Demo - Location End User Management

ServiceChannel location end user management helps streamline multi-site facilities management

Frequently Asked Questions

What is ServiceChannel, how does it contribute to facility management?

ServiceChannel is a renowned facility management software designed to improve operational efficiency. From preventative maintenance to work order management and a complete vendor management solution including a vendor Marketplace, it covers all the bases to ensure a smoother workflow and the best possible guest and employee experience.

This streamlined nature contributes to facility management, providing insights designed to increase productivity and lower costs.

Can ServiceChannel help in managing work orders?

Yes, ServiceChannel helps users create, assign, and track their work orders with ease. Facilities that struggle with organisation will benefit from the platform's ability to prioritise and schedule orders, plus the functionality to set up custom alerts when new orders come through.

Facilities can more reliably execute orders, lessening the chances of logistical errors and workflow hiccups.

How does facility management software improve facility processes?

Facility management software gives organisations peace of mind by streamlining a variety of tasks, like preventative maintenance, asset tracking, and energy usage patterns. This helps facilities set benchmarks for performance based on real-time analytics.

It also identifies potential issues before they become a more severe problem, including equipment maintenance or lack of inventory.

With this multifaceted solution in the back pocket, a facility can operate with greater confidence.

Can facility management software help curb energy usage?

Yes, facility management software shows energy usage patterns throughout the day, indicating periods where demand is high.

Visualise energy usage patterns, bookmark inefficiencies, and find actionable solutions that will create immediate results.

These valuable insights can help cut costs while reducing the facility’s energy footprint. Optimal performance + lower costs = greater efficiency.

What types of facilities can benefit from facility management software?

There are several sectors that rely on ServiceChannel and facility management software, including multi-site retail, healthcare and many companies in the commercial space.

Whether you operate a single-location business or are spread across multiple areas, facility management software simplifies your biggest logistical hurdles. Any facility that is looking to optimise their workflows will benefit from this software.

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ServiceChannel: Peace of Mind Through Peak Facility Performance

 

Products Designed to Integrate Your World

Accruent software allows you to fully optimise the lifecycle of your assets and facilities, offering connected workflows, integrated experiences and data-backed insights.