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Looking for access to technical support, best practices, helpful videos, or training tools? You’ve come to the right place.

About Accruent

Get the latest information on Accruent, our solutions, events, and the company at large.

Knowledge & Resources

Customer Hub

Welcome to Accruent's Customer Hub, your central resource for the knowledge and connections that empower you to optimize your built environment.

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Help Center

Find solutions and support in our product documentation.

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Accruent Academy

 Resource yourself with product training.

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FAQ

Billing or invoicing questions? 

Take a look at our FAQ

Product Support

  Americas: +1 877.345.3999
  International: +44 0808.234.3335

 

Don't have a login? Email support@accruent.com

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Customer Care

Get help with your Accruent account for questions about billing, renewals, and more.

 

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Support Policy

Learn more about our commitment to provide you with reliable and timely assistance.

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Product Webinars

Access webinars to explore product features, benefits, and practical ways to maximize value and applications.

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Communities

COMING SOON!

Tap into our knowledge base, connect with peers, share insights, ask questions, and offer feedback on your Accruent products and services.

Product Support

Accruent's Product Support Portals offer a way to open new Support cases, interact with open cases, vote on and offer product enhancement ideas, view in-depth product resources and more! If you do not have access to a Product Support Portal, please reach out to your organization's Accruent product administrator for Support-related items.

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AOEM/Observe: Lower costs, reach energy consumption targets, and meet carbon-neutral goals.

Accruent EMS Logo

EMS: Connect people to spaces, resources and technology in your workplace or campus.

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FAMIS360Optimize asset reliability with facility management software for corporate real estate.

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Lucernex: Manage complex real estate with lease, site planning and construction solutions.

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Maintenance ConnectionEmpower your team and maximize asset maintenance processes with CMMS software.

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MeridianEnsure complete, accurate and up-to-date engineering information management.

Accruent Siterra Logo

SiterraEnhance operations with telecom infrastructure lifecycle management software.

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TMS: Enhance biomedical and hospital facility management with a healthcare CMMS.

Accruent VX Field Logo

vx Fieldvx Field covers intelligent work allocation, resource scheduling and fully integrated parts, inventory and performance management.

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vx Maintain: Modern CMMS and Facility Management for the Retail Industry.

"Michael Michel is always professional and courteous. It's a pleasure to work with him because I know my issue will be resolved. I'm glad he is a part of the Accruent team."

— Michael Michel
Principal Support Engineer With TMS

Academy Learning Center

Accruent Academy delivers world-class training solutions standard with your software purchase. Explore our standard and add-on training options.

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Products Designed to Integrate Your World

Accruent software allows you to fully optimize the lifecycle of your assets and facilities, offering connected workflows, integrated experiences and data-backed insights.