Services & Support

Customer Support

We're here for you and are deeply committed to your success. Our mission is to ensure you get the most out of your Accruent solutions, so they deliver maximum results now and in the future.

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Email:
support@accruent.com

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Support Policy

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Americas: +1 877.345.3999
International:  +44 0808.234.3335

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Billing/Invoicing & Licensing

Contact customer care team directly.
Email:
customercare@accruent.com

FAQ

What You’ll Get From Your Customer Support Team

Open & Responsive Communication

Our operating principles focus on rapid response, open communication, and a holistic resolution approach. From submitting tickets to remote assistance to a closed-loop satisfaction process, you can count on getting the support you need.

Expertise

We provide functional and technical resources for industry best practices and application issues so that you can extract the most value from your investment.

Diligence

Our customer-centric support team targets full resolution and proactive action to prevent an issue from recurring and ensure your complete satisfaction.

AOEM/Observe: Lower costs, reach energy consumption targets, and meet carbon-neutral goals.

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EMS: Connect people to spaces, resources and technology in your workplace or campus.

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FAMIS360: Optimize asset reliability with facility management software for corporate real estate.

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Lucernex: Manage complex real estate with lease, site planning and construction solutions.

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Maintenance Connection: Empower your team and maximize asset maintenance processes with CMMS software.

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Meridian: Ensure complete, accurate and up-to-date engineering information management.

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Siterra: Enhance operations with telecom infrastructure lifecycle management software.

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TMS: Enhance biomedical and hospital facility management with a healthcare CMMS.

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vx Field: vx Field covers intelligent work allocation, resource scheduling and fully integrated parts, inventory and performance management.

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vx Maintain: Modern CMMS and Facility Management for the Retail Industry.

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"Michael Michel is always professional and courteous. It's a pleasure to work with him because I know my issue will be resolved. I'm glad he is a part of the Accruent team."

— Michael Michel
Principal Support Engineer With TMS

Academy Learning Center

Accruent Academy delivers world-class training solutions standard with your software purchase. Explore our standard and add-on training options.

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Products Designed to Integrate Your World

Accruent software allows you to fully optimize the lifecycle of your assets and facilities, offering connected workflows, integrated experiences and data-backed insights.

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Customer Support

Contact Technical Support

Support Policy

Contact Us

Billing/Invoicing & Licensing

What You’ll Get From Your Customer Support Team

Open & Responsive Communication

Expertise

Diligence

Product Support

"Michael Michel is always professional and courteous. It's a pleasure to work with him because I know my issue will be resolved. I'm glad he is a part of the Accruent team."

Academy Learning Center

Products Designed to Integrate Your World

The time is now to unify your built environment with purpose-built solutions