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Learn how to plan for the known or unknown in the mobile workforce management, and how to use performance management to provide better visibility.
You’ve planned for today’s workload. But what about tomorrow, next week, or even next year? How much work will you be doing by type, region, and service level? How can you manage the backlog of work that rolls from day-to-day? And what actions can you take to improve your operations?
Planning is a critical link to productivity in your business processes. Get it wrong and you lose ground to the competition. Get it right and your service organization can optimize your response, while meeting budget and customer expectations.
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