Transform your Field Organization into a Performance-Driven Leader

Service organizations are under a lot of pressure to improve key performance indicators (KPIs) such as customer satisfaction and improve their overall service efficiency.

Service efficiencies and customer satisfaction could be complementary, but in many cases are conflicting. For example, a dispatcher needs to make a decision: Should I send the technician located closest to the work request? Or should I send the technician previously involved with the case, but further away?