Sam’s Club

The Solution

Today, RJ is proud to confirm that Sam’s Club is 100% tagged on all of its serialized assets across North America. The ServiceChannel platform collects all of the information for Sam’s Club, and houses it in the Asset Manager tool where RJ’s team can receive real-time updates on any asset at any location within minutes. “I can check on any specific key data point that I need to at any one point in time. I can
check on any one specific work order or any one specific asset right from my fingertips,” he says. RJ and his team also leveraged Scout to find the top providers, in every region and trade, who would provide the best value.

By leveraging data, RJ has not only been able to accelerate decision making like this, he’s also been able to take a more strategic approach to managing the lifecycle of assets, such as knowing the optimal uptime state for every asset across the fleet and total cost of ownership.

The Results

RJ’s technology-first approach has been instrumental in helping him reach his goal of attaining 100% uptime for assets in every location — and doing it in a cost-effective way. He’s also able to now evaluate his FM program with a more forward-looking lens. “[When] you think about a full lifecycle asset management strategy, it starts with the base foundation of things like condition-based monitoring, asset tagging, quantifying conditions moved through a computerized maintenance management,” he explains. And a platform like ServiceChannel helps support this strategy. “I’m excited about what the future holds. There’s a lot of technology out there. We’re continuing to leverage technology, such as ServiceChannel.”

• Understanding optimal uptime state for every asset across the fleet
• Ability to pinpoint investment in a specific asset
• Use service providers who offer the best value, which have substantially improved first-time completion rates