Maine Medical Center

The Challenge

Prior to implementing Maintenance Connection, the hospital’s system for managing its hundreds of assets was largely paper-based and less than ideal. Since these assets are directly responsible for keeping patients healthy, it was essential to move to a digital system for more effective maintenance management and reporting.

• Cumbersome paper-based system for managing maintenance operations
• Unable to track work order status and asset health in one central place
• Difficulty providing actionable maintenance reports to key stakeholders

Having all maintenance operations digital is phenomenal. Everybody on the floor can put work orders in without having to call in, and it’s lightened the load a lot. One employee was getting well over 100 phone calls a day. Now, he’s getting a fifth of those a day.”

 

— Josh Hazelton

    Regulatory and Compliance Manager

The Solution

Maine Medical Center implemented Maintenance Connection for digital work order and asset management throughout the hospital. Asset history tracking helps the organization to quickly diagnosis issues by identifying when an asset needs to be replaced or fails repeatedly. And detailed reporting on smoke detectors, elevators, and other equipment helps ensure required government inspections are done on time to maintain compliance.

• Streamlined, digital maintenance management across Clinical Engineering, Property Management, Safety, and other departments
• Automated reporting on assets and labor resources
• Access to data from desktop computers or on the floor via mobile devices

Certain reports are emailed to me weekly or monthly, and they are automatically there. The leads get their labor reports sent to them weekly, so they know where they’re standing.”

 

— Josh Hazelton

    Regulatory and Compliance Manager

The Results

With the help of Maintenance Connection, Maine Medical Center has significantly streamlined maintenance processes, saving the organization time and money. Asset tracking, both through preventive maintenance or replacement, helps the organization systematically budget and plan to solve an issue. In addition, labor reports allow management to always know where staff members are with maintenance activities, increasing productivity and optimizing resources.

• Minimized breakdowns with preventive maintenance schedules
• Easier compliance with government regulations via comprehensive, automated reporting
• Reduced staff interruptions through digital service request process
• Improved mission-readiness aided by maximizing dollars spent on maintenance