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One of the world’s largest consumer co-operatives and owned by millions of members, the Co-operative Group (Co-op) is the United Kingdom’s sixth biggest food retailer, with more than 2,500 local, convenience and medium-sized stores. The organization is also the UK’s number one funeral services provider, a major general insurer, and a growing legal services business.
Before Observe, a store colleague would have to raise every single job. Now about 20% of jobs are raised automatically, making their jobs easier and allowing them more time with their customers."
Convenience retailing in the UK is a highly competitive market. Before using Accruent solutions, the Co-op was unable to deliver to the same standards and cost model as its competitors because its system was inefficient, logistically difficult, and costly.
The Co-op selected vx Maintain to address the group’s maintenance and work order management needs, and Observe for remote monitoring of its refrigeration assets.
The use of the Accruent solution enabled the Co-op to free up colleague time in its stores, move the decision-making process to an automatic one, and to utilize the benefits of a technical service bureau to resolve technical issues. Better data insight and connected facilities drive efficiency, providing the critical information the Co-op requires to make decisions that will improve the business for the future.
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