Managed Services

What are Accruent Managed Services?

Accruent Managed Services (AMS) are subscription-based plans designed to focus on your unique needs to succeed after deployment. As part of AMS, Accruent provides access to experienced and certified specialists, led by a Program Manager to organize meetings, define priorities and help you achieve your desired business goals though the most effective use of your Accruent software. When you engage with AMS, you will benefit from:

A Success Plan that is created using your business objectives and Accruent software best practices. 

A team of experts to deliver on the priorities identified in the Success Plan. 

Lower service costs and increased software quality over time.  

Ongoing consulting driving business continuity. 

Increased ROI and time to concentrate on your pressing strategic initiatives. 

What to Expect from Accruent Managed Services

BUSINESS PROCESS REVIEW (BPR)

A comprehensive evaluation of key metrics, workflows, and user activity providing guidance to better manage your business, contain costs, and improve service delivery.

SYSTEM ADMINISTRATION & CUSTOMIZATION SUPPORT

Application administrator systems provided by highly experienced team members.
Support for customized features and personalized configuration, including scripts and APIs that are deployed or approved by Accruent.

CONFIGURATION MANAGEMENT & OPTIMIZATION

Workflow analysis, configuration troubleshooting and issue resolution.
- Configuration maintenance and documentation.
- Adjust workflow rules, system configurations, and automation to solve present-day challenges.

Application reporting assistance and analysis.

ONGOING MONITORING & REPORTING

Identify, monitor and report KPI’s from software application and environment.
Receive advance notice for updates, including services packs and hotfixes.

UPGRADE PLANNING

Product roadmap updates to define a path to ongoing success.
Ensure you have access and are prepared to take advantage of the latest product features & versions.
Use case testing prior to new production releases.