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Accruent FAQ's
Accounts Receivable
Collections
Licensing
Renewals
Miscellaneous
What payment methods do you accept?
We accept a variety of payment methods, including credit cards, electronic bank transfers, and checks. Credit cards accepted are Visa, Mastercard and American Express and are limited to $35,000.
What is the amount I owe?
Please reach out to collections@accruent.com for balance details and instructions on how
you can make payment.
How do I make a payment by check and what is Accruent’s ACH/EFT banking information?
To make a payment by check, please mail it to the address provided on your invoice, along with a copy of your invoice.
The ACH/EFT details are available at the bottom of your invoice. You can get a copy of your invoice by contacting our billing department at customercare@accruent.com
How can I view my account balance and payment history?
You can view your account balance by reaching out to collections@accruent.com who will provide a link to our YayPay portal where you can view invoices, account balances, and make credit card payments on YayPay.
Can I pay multiple invoices at once?
Yes, you can pay multiple invoices at once by specifying the invoice numbers and payment amounts on your payment. This can be done through ACH and Check but not through Credit card.
When can I expect to receive my invoice?
Accruent invoices 33 days prior to the service start date of the billing term.
Where do I send my tax exemption form?
If you are tax exempt, please send a completed tax exemption form to our Sales Tax department at salestax@accruent.com.
Where can I get an updated copy of your W-9?
Please use the links below to download an updated copy of your W-9. If you need additional information, please email us at customercare@accruent.com.
Four Rivers Software Systems, Inc. W-9
Mainspring Healthcare Solutions, Inc. W-9
BlueCielo ECM Solutions, Inc. W-9
How long does it take for a payment to be processed?
It typically takes 2-3 business days from when it is received, for a payment to be processed and reflected in your account. Please allow for additional processing time for checks.
What is your billing address for payments by mail?
Our billing address for payments by mail is provided on your invoice. If you are unable to
locate it, please contact our Customer Care department for assistance at customercare@accruent.com.
Can I make a partial payment on my invoice?
Yes, you can make a partial payment on your invoice. However, late payments may be subject to a penalty.
Can I pay my invoice in a different currency?
Yes, you may be able to pay your invoice in a different currency, but please note that exchange rates may apply and there may be additional fees.
How can I get a copy of my invoice?
You can get a copy of your invoice by contacting our Customer Care department at
customercare@accruent.com.
Can I request an extension for payment?
Yes, you may be able to request an extension for payment, but please note that there may be additional fees or penalties for late payments. Please contact our collections department to discuss your options. collections@accruent.com
Why am I being contacted by the collections department?
You are being contacted by the collections department because you have an outstanding
balance that has not been paid to Accruent.
What is the amount I owe?
Please reach out to collections@accruent.com for balance details and instructions on how
you can make payment.
What is the due date for payment?
The due date for payment will be specified in the collection notice. It is important to pay the
amount owed by the due date to avoid any additional fees.
Can I make a payment plan?
Yes, you may be able to make a payment plan with the collections department to pay off the debt in installments. Contact the collections department at collections@accruent.com to discuss your options.
How can I make a payment?
You can make a payment by contacting the collections department directly at
collections@accruent.com
Can I pay using a credit card?
Yes, you can pay using a credit card by contacting the collections department directly at
collections@accruent.com. Please note that Accruent does not accept American Express payments and there is a limit of $35K for credit card payments.
Can I make a payment by check?
Yes, you can make a payment by check through the mail. Please include the invoice number and payment amount on the check.
Question not answered here? Please reach out to collections@accruent.com
What types of licenses are available?
You can find out more information about our products and reach out to our sales department on https://www.accruent.com/request-pricing discuss your options.
Can I transfer my license to another account/client?
The transfer of a license to another account/client may be allowed under certain conditions. Contact our licensing department at licensing@accruent.com for more information.Can I extend my license before it expires?
Yes, you may be able to extend your license for a period of time before it expires. Contact our renewals department at accruentrenewals@accruent.com for more information.
Can I upgrade / downgrade / authorize my license?
Answer: Yes, you may be able to upgrade/downgrade/authorize your license. Contact our
licensing department at licensing@accruent.com to discuss your options.
What is the difference between a perpetual license and a termed license?
A perpetual license is a one-time purchase with recurring maintenance fees that provides
ongoing use of the software, while a termed license requires ongoing payments to continue using the software.
Can I switch from a perpetual license to a termed license?
Answer: Yes, you may be able to switch from a perpetual license to a termed license
depending on the solution you currently have. Contact our licensing department at
licensing@accruent.com to discuss your options.
How can I check my license usage?
Contact our licensing department at licensing@accruent.com for more information.
Question not answered here? Please reach out to licensing@accruent.com
When does my software license expire?
The expiration date of your software license is specified in the order document. Please refer to your agreement or contact our renewal department at accruentrenewals@accruent.com or your renewal representative for assistance.
What happens when my software license expires?
When your software license expires, your access to the software may be terminated or your license may be automatically renewed. Please refer to your order document, contact our renewal department accruentrenewals@accruent.com or reach out directly to your renewal representative for assistance.Can I renew my software license early?
Yes, you may be able to renew your software license early. Contact our renewal department at accruentrenewals@accruent.com or reach out to your renewal representative directly to discuss your options.What are the renewal terms and conditions?
The renewal terms and conditions are specified in your agreement.What happens if I don't renew my software license?
If you don't renew your software license, your access to the software may be terminated oryour license may be automatically renewed. Please refer to your license agreement; contact our renewal department accruentrenewals@accruent.com or your renewal representative for assistance.
Can I renew my software license for a different term length?
Yes, you may be able to renew your software license for a different term length. Contact our renewal department to discuss your options.What happens if I miss the renewal deadline?
If you miss the renewal deadline, your access to the software may be terminated or your
license may be automatically renewed. Please refer to your license agreement or contact our renewal department for more information.
Question not answered here? Please reach out to accruentrenewals@accruent.com
I received an email from Accruent about a billing change. Is there anything I need to do?
The letter is informational in nature and generally needs no action from our customers. However, in some cases customers do need assistance with vendor setup in their system or items of a similar nature. If you have general questions about this communication, please email our Customer Care team customercare@accruent.com
How do I get a Certificate of Insurance (COI) from Accruent?
Please reach out to Customer CARE at customercare@accruent.com and they will be able to provide you with a Certificate of Insurance.How do I get a copy of my current agreement?
Please reach out to customer CARE at customercare@accruent.com who will be able to provide you with a copy of your agreement.How do I cancel my subscription?
Please reach out to customer CARE at customercare@accruent.com who will be able to discuss your options.How do I contact my sales representative?
Please reach out to customer CARE at customercare@accruent.com who will be able to provide you with their contact information.Where are you headquartered and address?
Accruent is headquartered in Austin, TX. Located at 11500 Alterra Parkway, Ste 110, Austin, TX 78758
Question not answered here? Please reach out to customercare@accruent.com
